ICAT Systems Training Policies

Administrative Policies for Group Live and Self Study CPE-Eligible Training

Refund Policy

Group Live Training
We will refund payment for our seminars for requests sent prior to the date of the seminar. For more information regarding refund, concerns, and program cancellation policies, please contact our offices by email or (304) 592-4159.

Self Study Programs
If you must cancel your enrollment, you must do so within 15 calendar days from purchase/enrollment. Please email a written request for withdrawal and refund within 15 days of purchase.

When the enrollee has not started the course, a full refund will be provided. When the enrollee has started but not completed the course, a request for a full refund may be denied. All printed course materials must be returned to ICAT Systems and all electronic versions of course materials must be deleted from all devices as a condition of refund.

No refunds will be given once you have started or completed the qualified assessment, or a significant portion of the content has been viewed and/or downloaded.

Please contact us if you are not happy with the course or need to modify your enrollment. For more information regarding refund, concerns, and program cancellation policies, please call our offices at (304) 592-4159.

Cancellation Policy

In the unlikely event ICAT Systems must cancel a training program which has not been completed by a registered participant, ICAT Systems will notify current registrants in that program, and attempt to receive written or verbal confirmation of receipt of this notification. In circumstances where participant registration cannot be transferred to and/or rescheduled for an equivalent training program, payments for training programs cancelled by ICAT Systems prior to completion by the participant will be refunded.  

Self Study Program Expiration

Self study courses will be available for a limited period of time as specified within the promotional material for the individual program. Course availability will not exceed one year (365 days) from date of purchase/enrollment. The participant's expiration deadline will be displayed with a specific date within the LMS (or under "My Account" for non-CPE courses). All course materials and qualified assessments must be completed prior to that expiration date.

Complaint Resolution Policy

Issues or concerns regarding any ICAT Systems CPE program should first be addressed to the ICAT Systems Training Administrator: 

In writing: training@icatsystems.com   -or- 

By phone: (304) 592-4159

ICAT Systems will review all concerns and respond as soon as possible within 5 business days. ICAT Systems will seek a prompt and satisfactory resolution to any issues or concerns.