Payment and Refund Policies

ICAT Desktop Software

Free Trial

ICAT Systems offers a 30-day free trial of ICAT Desktop Software for each QuickBooks Company file for the purpose of evaluating the software. No credit card is required during the trial period. Should the customer choose to continue using the software, they must purchase a full annual subscription.

Payment

ICAT is available on an annual subscription basis. Features and pricing by ICAT Desktop edition are detailed on the ICAT Desktop Pricing page. An ICAT Desktop license is valid for one year, for one QuickBooks company file, for unlimited users of that single QuickBooks entity.

You may purchase or renew an annual ICAT Desktop subscription by credit card on the ICAT Systems website, and begin using ICAT right away. Upon credit card payment, you will receive an automated email confirmation as a receipt for your order. You will receive a separate automated email with your new ICAT Desktop license activation key. Please check your spam folder if you do not receive these emails upon completion of your online order, or contact support for assistance.

You may contact us to request an invoice for payment of the full annual subscription amount by check, ACH, or bank transfer. Upon receipt of payment, ICAT Systems will supply a new license activation key to the customer.

You may upgrade your ICAT license edition at any time during the license period, or at the time of your annual subscription renewal. Contact us if you have questions about upgrading during your current license period.

Refund Policy

All license fees are non-refundable once paid. ICAT Systems does not provide refunds or credits for unused time, unused features, or dissatisfaction with the software. ICAT Systems may, at its sole discretion, issue a full or partial refund or credit in individual circumstances. Any such refund or credit does not entitle Licensee or any other customer to a refund in the future, and does not waive or modify this Policy.

Term and Expiration

There is no automatic renewal for the ICAT Desktop Software; customers opting not to renew do not need to take any action to cancel their annual ICAT desktop software subscription. The subscription will continue to be active through their license expiration date.

Discontinuation

If ICAT Systems discontinues the ICAT Desktop Software, licenses already purchased remain valid through their expiration date.

Billing Errors

If you believe you were charged in error, such as a duplicate charge or an incorrect amount, contact support@icatsystems.com within 30 days of the charge. Confirmed errors will be corrected to the original payment method.

On-Demand Self Study Training

Self Study Program Refund Policy

If you must cancel your enrollment, you must do so within 15 calendar days from purchase/enrollment. Please email a written request for withdrawal and refund within 15 days of purchase.

When the enrollee has not started the course, a full refund will be provided. When the enrollee has started but not completed the course, a request for a full refund may be denied. All printed course materials must be returned to ICAT Systems and all electronic versions of course materials must be deleted from all devices as a condition of refund.

No refunds will be given once you have started or completed the qualified assessment, or a significant portion of the content has been viewed and/or downloaded.

Please contact us if you are not happy with the course or need to modify your enrollment. For more information regarding refund, concerns, and program cancellation policies, please call our offices at (304) 592-4159.

Self Study Program Cancellation Policy

In the unlikely event ICAT Systems must cancel a training program which has not been completed by a registered participant, ICAT Systems will notify current registrants in that program and attempt to receive written or verbal confirmation of receipt of this notification. In circumstances where participant registration cannot be transferred to and/or rescheduled for an equivalent training program, payments for training programs cancelled by ICAT Systems prior to completion by the participant will be refunded.  

Full Training Policies

For complete training policies and information regarding program cancellation, expiration, and concerns, please visit the Training Policies page.

Live Training

Live Training Refund Policy

If you must cancel your registration, we will refund payment for our live training for requests sent prior to the date of the seminar. Please email a written request for registration cancellation including the seminar name and date to training@icatsystems.com.

For more information regarding refund, concerns, and program cancellation policies, please contact our offices by email or phone (304) 592-4159.

Live Training Cancellation Policy

In the unlikely event ICAT Systems must cancel a training program which has not been completed by a registered participant, ICAT Systems will notify current registrants in that program, and attempt to receive written or verbal confirmation of receipt of this notification. In circumstances where participant registration cannot be transferred to and/or rescheduled for an equivalent training program, payments for training programs cancelled by ICAT Systems prior to completion by the participant will be refunded.  

Full Training Policies

For complete training policies and information regarding program cancellation, expiration, and concerns, please visit the Training Policies page.